Let Me Introduce Myself

Welcome and thank you for choosing HAIR BY SHENAE. By booking an appointment, you agree to the following Terms & Conditions. These policies protect both your experience and the professional service I provide from my home-based salon.

1. Privacy & Address Disclosure

• My salon is home-based, and for privacy and safety, my address will only be shared once a deposit is paid and your booking is confirmed.

• Please do not share my location with others without my consent.

2. Booking & Deposit

• A non-refundable deposit is required to secure your booking.

• This deposit goes towards your total service cost.

• Bookings are not confirmed until the deposit is received.

• Late cancellations, no-shows, or reschedules with less than 48 hours' notice will forfeit the deposit.

• An extreme cancellation is the only time a deposit will be refunded or put towards your next appointment and may take up to 7 days to process.

3. Client Responsibility

• I provide services based on what you request. I offer advice, but you take full responsibility for the choices you make regarding your hair.

• I take no responsibility for previous damage, unexpected results due to hair history, or improper aftercare.

• I will share aftercare advice, but ongoing maintenance is your responsibility.

4. Corrections & Dissatisfaction Policy

• If you’re unhappy with the service, please notify me within 24 hours.

• Corrections will only be made if we agree that the result did not match what was discussed, and or can be performed on the integrity of the hair condition.

• The full amount of the service is still due on the day of the initial appointment.

• A follow-up appointment may be arranged accordingly within an appropriate time frame.

5. Respectful Communication & Social Media

• If you have any concerns, please bring them to me directly.

• Negative or defamatory posts on social media will not be tolerated and may result in legal action if false or damaging.

• I aim to provide a professional, respectful service and expect the same in return.

6. Use of Photos for Social Media

• I may ask to take photos or videos of your hair for social media purposes.

• You will be asked for verbal or written permission first.

• I aim to show only your hair, with minimal or no face shown, unless you give clear permission first and are clear that it will be used for.

7. Health & Hygiene

• Please attend your appointment in good health, as my space potentially will have other clients attending in the same space.

• If you arrive with contagious conditions (e.g. lice, infections), your appointment will be cancelled and your deposit forfeited.

• Please arrive with clean, detangled hair, unless discussed otherwise.

8. No Guests or Children

• For safety, space, and privacy reasons, please do not bring extra guests or children unless previously arranged. If so, your appointment may be rearranged to accommodate more room for additional people or children.

9. Late Arrivals

• Arriving more than 15 minutes late may result in your appointment being cancelled or rescheduled, and your deposit will be lost. If I do have residual time to accommodate, I will discuss if a shorter service may be all I can achieve if it aligns.

10. Payments

• The full payment is due on the day of your service.

• Accepted payment methods: Bank transfer, cash,

11. Allergies & Patch Tests

• You are responsible for informing me of allergies, sensitivities, or medical conditions.

• Patch tests are available upon request and will be done if I feel it is necessary, and you may need to attend a prior appointment to have this performed.

• I am not liable for reactions due to undisclosed conditions.

12. Right to Refuse Service

• I reserve the right to refuse service to anyone who displays rude, aggressive, or inappropriate behaviour.

• Disrespectful behaviour will result in immediate termination of the service, and no refund will be issued.